Privacy Policy

Beeson Plumbing & Heating Ltd (“we”, “us”, “our”) respects your right to privacy and is committed to protecting your personal information. This Privacy Policy explains what personal information we collect when you contact us, request a quotation, instruct us to carry out works, or visit our website at beesonplumbing.co.uk, how we use that information, who we share it with, and the rights you have in relation to it.

This policy is written in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By contacting us or using our website, you accept the practices described in this Privacy Policy.

Who We Are

Beeson Plumbing & Heating Ltd is the “data controller” responsible for your personal information. Our registered details are:

Beeson Plumbing & Heating Ltd, Unit 2F Humberston Business Park, Wilton Road, Humberston, Grimsby, North East Lincolnshire, DN36 4BJ

Email: info@beesonplumbing.co.uk

Website: beesonplumbing.co.uk

What Information We Collect

We collect the following categories of personal information:

Contact details: your name, address, telephone number and email address.
Additional recipient details: the name and email address of anyone you ask us to copy in on a quotation, invoice or payment link.
Property details: the address and relevant details of the property where works are to be carried out, including access information and details of existing installations.
Quotation and works information: details of the works requested, the agreed scope, products and finishes selected, photographs and survey notes, and your acceptance of any quotation.
Payment information: bank details where you pay by BACS, and records of payments received. We do not store full debit or credit card details; card payments are processed by our payment provider.
Communications: records of correspondence with you, including emails, text messages, WhatsApp messages and call notes.
Website and technical information: information collected automatically when you visit our website, including IP address, browser type, pages visited, and the date and time of your visit. See section 9 below for our use of cookies.
Marketing preferences: your preferences for receiving marketing communications from us, where you have provided them.

How We Collect Information

We collect personal information when you:

Contact us by phone, email, text message, WhatsApp, our website contact forms, or social media,
Request a quotation or instruct us to carry out works,
Make a payment to us,
Subscribe to email newsletters or service updates,
Respond to surveys, reviews, or promotional events,
Apply for a job with us,
Visit our website (information collected automatically using cookies).

How We Use Your Information

We use your personal information only for specific purposes, and only where we have a lawful basis to do so under UK GDPR. The main purposes and corresponding lawful bases are:

Preparing and delivering quotations and works (contract): to respond to your enquiry, prepare a quotation, arrange a survey, carry out the works, and provide aftercare.
Processing payments (contract): to take deposits, interim and final payments for works carried out.
Meeting legal and regulatory obligations (legal obligation): for example, notifying Gas Safe Register, issuing Building Regulations notifications, retaining records for HMRC and tax purposes, and complying with health and safety duties.
Servicing reminders and aftercare (legitimate interests): to remind you about annual boiler servicing and to follow up on completed works.
Marketing and promotional communications (consent or legitimate interests): to send you details of our services, offers and updates, where you have asked to receive them or where it is appropriate to do so under our legitimate interests as a business. You can opt out at any time (see section 8).
Recruitment (consent / legitimate interests): to process job applications and contact candidates.
Website improvement and security (legitimate interests): to understand how our website is used, to improve it, and to prevent fraud or misuse.

Who We Share Your Information With

We only share your personal information where necessary, and only with parties who are required to handle it in line with this policy. We may share information with:

Subcontractors and suppliers: where they are involved in delivering the works on our behalf, for example specialist tradespeople, suppliers preparing made-to-order items, or delivery partners.
Service providers: including our payment provider, accountants, IT and software providers, hosting and email providers, and cloud storage services that support our business.
Regulators and authorities: such as Gas Safe Register, Building Control, HMRC, and other bodies where required by law.
Professional advisers: our accountants, solicitors and insurers, where relevant.
Trade and accreditation bodies: such as Which? Trusted Traders, where required as part of a complaint, dispute resolution or accreditation process.
Legal and law enforcement: where we are required to disclose information by law, in response to a lawful request, or to prevent fraud or harm.
Business transfers: in the event of a sale, transfer or restructuring of all or part of our business, your information may form part of the transferred assets. We will use reasonable efforts to ensure any new owner handles your information in line with this policy.

Where you ask us to send a quotation, invoice or payment link to someone else as well as yourself, for example a partner, a landlord or a family member, we will send it to the addresses you give us. That correspondence includes your name, the property address, the scope of the works and the price, so please only give us addresses for people you are happy to share those details with. We use those addresses only to send that correspondence, and for nothing else.

We do not sell your personal information to any third party.

International Transfers

We aim to store and process your personal information within the United Kingdom. Where any of our service providers are based outside the UK (for example, cloud or email providers), we ensure that appropriate safeguards are in place to protect your information, such as the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or transfers to countries covered by a UK adequacy decision.

How Long We Keep Your Information

We only keep personal information for as long as is necessary for the purpose for which it was collected and to meet our legal obligations. Typical retention periods are:

Customer records, contracts and works documentation: for the duration of the customer relationship and at least 6 years after the works are completed, in line with statutory limitation periods.
Accounting and tax records: at least 6 years, in line with HMRC requirements.
Gas Safe and Building Regulations notifications: retained for the period required by the relevant regulator.
Marketing records: until you unsubscribe or ask us to stop, after which we retain a record of your preference.
Website analytics and cookie data: in line with the retention periods set by the relevant cookie (see section 9).

Your Rights

Under UK GDPR, you have the following rights in relation to your personal information:

Right of access: you can request a copy of the personal information we hold about you.
Right to rectification: you can ask us to correct information that is inaccurate or incomplete.
Right to erasure: you can ask us to delete personal information, subject to any legal obligation we have to retain it.
Right to restrict processing: you can ask us to limit how we use your information in certain circumstances.
Right to data portability: you can ask for a copy of certain information in a structured, commonly used format.
Right to object: you can object to our use of your information for direct marketing or where we rely on legitimate interests.
Right to withdraw consent: where we rely on your consent, you can withdraw it at any time. This does not affect the lawfulness of any processing carried out before you withdrew consent.

To exercise any of these rights, please contact us using the details in section 11. We will respond within one calendar month.

If you are not satisfied with how we have handled your personal information, you have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or by calling the ICO helpline on 0303 123 1113.

Cookies

A cookie is a small text file placed on your device when you visit a website. Cookies allow a website to recognise your device and remember information about your visit.

We use cookies on our website to:

Enable essential website functionality,
Remember your preferences,
Understand how visitors use our website through anonymous, aggregated analytics.

We use two broad categories of cookies:

Session cookies: temporary cookies that are removed when you close your browser.
Persistent cookies: cookies that remain on your device for a set period or until you delete them.

You can accept or decline non-essential cookies through the cookie banner on our website, and you can change your browser settings at any time to manage or delete cookies. Please note that disabling some cookies may affect website functionality.

Third-Party Websites

Our website may contain links to other websites operated by third parties. We are not responsible for the privacy practices or content of those websites. We recommend that you review the privacy policy of any third-party website before providing personal information.

How to Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your rights, or wish to update your marketing preferences, please contact us:

By email: info@beesonplumbing.co.uk

By post: Beeson Plumbing & Heating Ltd, Unit 2F Humberston Business Park, Wilton Road, Humberston, Grimsby, North East Lincolnshire, DN36 4BJ

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website. Where changes are significant, we will take reasonable steps to bring them to your attention.