1. INTRODUCTION
1.1 Welcome to our website, Beeson Plumbing and Heating Ltd’s, which is accessible via your computer or your portable hand-held device (the “Website”). The Website is provided by Beeson Plumbing and Heating Ltd.
(“Beeson Plumbing and Heating Ltd”, “us”, “we” or “our” for short). “you” and “your” means you as the user of our Website.
1.2 We have set out the terms under which we are providing you with access to our Website and its products and services. These include the terms and conditions that govern:
a) your use of our Website (including the mobile optimised version of our Website accessible from your portable hand-held device);
b) your use of the services and products offered through our Website;
c) your rights to link to our Website;
d) how we will use and protect information about you (see our separate “Privacy and Cookies Policy”) and
e) your obligations when uploading comments to our Website (see our “Content Standards” below).
1.3 Collectively these documents are termed as the “Terms of Use”.
1.4 We may change our Terms of Use from time to time. The revised Terms of Use will be available via the Website. You should check the Terms of Use regularly to ensure that you understand and are familiar with any changes. You will be deemed to have accepted any changes to the Terms of Use after you have been notified of the changes on our Website home page and you continue to access or use the Website.
2. USE OF THIS WEBSITE
2.1 These Terms of Use set out how you may use our Website. By accessing the Website, you agree to these Terms of Use.
2.2 If you do not agree to these Terms of Use, you should not use the Website. You should read all the Terms of Use prior to using the Website. You should also save and/or print out a copy of these Terms of Use for future reference.
3. SPECIFIC TERMS
3.1 These terms only relate to specific products or services mentioned. If there is a conflict between these general Terms of Use and the specific terms, the relevant specific terms will take precedence.
4. ACCESSING OUR WEBSITE
4.1 Access to our Website is permitted on a temporary basis. We update our website regularly and so may change the content at any time without notice to you. We reserve the right to withdraw, vary or suspend the service at any time without notice.
4.2 You are responsible for making all arrangements necessary to access this Website. You are also responsible for ensuring that all persons accessing our Website through your internet connection are aware of these Terms of Use.
4.3 Please note that use of our Website is subject to your computer and/or portable device complying with our minimum standard technical specification and compatibility notice. You are advised to check this specification to ensure that your computer and/or portable device is compatible with our products and services and we shall not be liable for any failure arising in the Website which arises from incompatibility (including, without limitation, minimum storage and memory requirements from time to time).
5. RELIANCE ON INFORMATION POSTED
5.1 Materials posted on our Website are not intended as advice and should not be relied upon as such. We therefore accept no liability or responsibility arising from any reliance placed on such information to the fullest extent permissible by law.
6. INTELLECTUAL PROPERTY
6.1 You may access, view and print out one copy of this Website and all information, images, and other content displayed on the Website (“Materials”) strictly in accordance with these Terms of Use.
6.2 You may only view, print out, use, quote from and cite the Website and the Materials for your own personal, non-commercial use and on the condition that you provide the relevant acknowledgement where appropriate to Beeson Plumbing and Heating Ltd. All intellectual property rights in and to the Website and the Materials are either owned by or licensed to us and your use of the Website and Materials is subject to the following restrictions. You must not:
a) remove any copyright or other proprietary notices contained in the Materials;
b) use any Materials from the Website in any manner that may infringe any copyright, intellectual property right or proprietary right of us or any third parties; or
c) reproduce, modify, display, perform, publish, distribute, disseminate, broadcast, frame, communicate to the public or circulate to any third party or exploit this Website and/or the Materials for any commercial purpose, without our prior written consent.
7. COMPLAINTS POLICY
At Beeson Plumbing & Heating Ltd, we always aim to provide the highest standard of service. However, on rare occasions, we understand that things may not go as expected. If you are not completely satisfied, we take all complaints seriously and will work to resolve any issues promptly.
Our Complaints Procedure
As soon as possible after the completion of works, please inspect the work to ensure everything has been carried out in accordance with the agreed contract and our high standards.
If you are not satisfied, please contact us as soon as possible so we can resolve the issue quickly.
You can contact us using the following methods:
Telephone: 01472 388440
Email: beesonplumbing@live.com
Write to us at:
Beeson Plumbing & Heating Ltd
Unit 2F
Humberston Business Park
Wilton Road
Grimsby
DN36 4BJ
We aim to respond within 2 working days of receiving your complaint and, where possible, will provide a timeframe to resolve any issues.
If we are unable to resolve your complaint, as a Which? Trusted Trader we may refer you to the Dispute Resolution Ombudsman. You can also contact Which? Trusted Traders on 0117 456 6031 for further guidance.
Finance-Related Complaints
If your complaint relates to a product purchased using finance and we have been unable to resolve your issue, you may contact TradeHelp Ltd directly:
Write: Marchwiel Centre, Bryn Lane, Wrexham Industrial Estate, LL13 9UT
Telephone: 01978 666887
Email: info@tradehelp.co.uk
If your complaint relates specifically to the finance agreement, you can still contact us initially. However, we will forward your complaint to your credit provider. Your credit provider will acknowledge your complaint and investigate it fully, issuing a final response within eight weeks.
If you are not satisfied with the outcome
If you are not satisfied with the lender’s final response, you may be able to refer your complaint to the Financial Ombudsman Service. You must do so within six months of the date of the final response letter.
You can contact the Financial Ombudsman Service using the following details:
Write: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Telephone: 0300 123 9 123
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk
