1.1 Welcome to our website, Beeson Plumbing and Heating Ltd’s, which is accessible via your computer or your portable hand-held device (the “Website”). The Website is provided by Beeson Plumbing and Heating Ltd.
(“Beeson Plumbing and Heating Ltd”, “us”, “we” or “our” for short). “you” and “your” means you as the user of our Website.
1.2 We have set out the terms under which we are providing you with access to our Website and its products and services. These include the terms and conditions that govern:
a) your use of our Website (including the mobile optimised version of our Website accessible from your portable hand-held device);
b) your use of the services and products offered through our Website;
c) your rights to link to our Website;
d) how we will use and protect information about you (see our separate “Privacy and Cookies Policy”) and
e) your obligations when uploading comments to our Website (see our “Content Standards” below).
2. USE OF THIS WEBSITE
3. SPECIFIC TERMS
4. ACCESSING OUR WEBSITE
4.1 Access to our Website is permitted on a temporary basis. We update our website regularly and so may change the content at any time without notice to you. We reserve the right to withdraw, vary or suspend the service at any time without notice.
4.3 Please note that use of our Website is subject to your computer and/or portable device complying with our minimum standard technical specification and compatibility notice. You are advised to check this specification to ensure that your computer and/or portable device is compatible with our products and services and we shall not be liable for any failure arising in the Website which arises from incompatibility (including, without limitation, minimum storage and memory requirements from time to time).
5. RELIANCE ON INFORMATION POSTED
5.1 Materials posted on our Website are not intended as advice and should not be relied upon as such. We therefore accept no liability or responsibility arising from any reliance placed on such information to the fullest extent permissible by law.
6. INTELLECTUAL PROPERTY
6.2 You may only view, print out, use, quote from and cite the Website and the Materials for your own personal, non-commercial use and on the condition that you provide the relevant acknowledgement where appropriate to Beeson Plumbing and Heating Ltd. All intellectual property rights in and to the Website and the Materials are either owned by or licensed to us and your use of the Website and Materials is subject to the following restrictions. You must not:
a) remove any copyright or other proprietary notices contained in the Materials;
b) use any Materials from the Website in any manner that may infringe any copyright, intellectual property right or proprietary right of us or any third parties; or
c) reproduce, modify, display, perform, publish, distribute, disseminate, broadcast, frame, communicate to the public or circulate to any third party or exploit this Website and/or the Materials for any commercial purpose, without our prior written consent.
7. COMPLAINTS POLICY
The business always endeavours to provide the best service for every customer. However, on rare occasions, there may be times where a customer may not be completely satisfied.
To ensure the business is able to put things right as soon as possible, please read our complaints procedure below. The business will then be able to respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and the high standards the business aims to achieve.
In the unlikely event there is anything you are not completely satisfied with, please contact the business as soon so the problems can be rectified as soon as possible.
Either call, email or write* to us. The business aims to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Where the business is unable to resolve your complaint using the business complaints procedure, as a Which? Trusted Trader the business uses Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that the business cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 456 6031
*please request proof of receipt if posting
Call us on 01472 388440
Or write to us at
Beeson Plumbing & Heating Ltd
Humberston Business Park
Or email us firstname.lastname@example.org
We aim to respond within 2 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.